Job title: Front of House Manager : Luxury VIP Hospitality

Location: Milan (Linate)

Salary: A, Competitive

Date: ASAP

We are seeking a Front of House Manager to join an award:winning global leader in executive aviation hospitality, where excellence, personalization, and seamless service define every guest interaction. In this role, you will oversee the VIP Lounge operations, ensuring a world:class, highly personalized experience for high:profile clients. As the on:site leader during shifts, you will drive service excellence, team coordination, and operational efficiency, while upholding the highest standards of luxury hospitality.

Key Responsibilities:

* Guest Experience: Oversee meet:and:greet operations, lounge assignments, and personalized service from arrival to departure
* Team Leadership: Recruit, train, and develop staff to deliver 5:star service, conduct performance evaluations, and manage schedules
* Operational Coordination: Supervise F and B, Guest Experience, and Butler teams; ensure cleanliness, safety, and presentation standards
* Service Recovery:

Handle guest complaints with professionalism and empathy, ensuring prompt resolution and documentation
* Compliance: Adhere to organizational policies, health and safety standards, and maintain required records
* Lead the day:to:day operations of the VIP Lounge, ensuring exceptional service delivery in line with brand standards
* Serve as the primary point of contact for VVIP guests, managing requests, preferences, and feedback to create seamless, memorable experiences
* Act as a hands:on leader, fostering a culture of anticipatory service, loyalty, and guest engagement

Key requirements:

* Education: Minimum High school diploma or official certification; valid drivers license required
* Experience: 5+ years in luxury hospitality, with 1+ year in a supervisory/managerial role; multilingual skills preferred
* Preferred background as hotel Front Office Manager and/or F and B Manager, VIP Lounge Manager,

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