Italian-Speaking Customer Support Specialist | Relocate to Portugal
Pubblicato il 30-08-2026 - Workster in Roma
Your Role
As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution. You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.
Key Responsibilities
Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
Handle incoming customer inquiries via
phone, email, and chat
Deliver high-quality customer support for:
Deliveries
Warranties
Refunds
Order-related questions
Provide inbound sales support by promoting products and identifying opportunities to increase customer value
Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems
Proactively update customers on case progress and resolutions to maximize satisfaction
Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs)
Collaborate with internal teams to deliver a seamless customer experience
Contribute to quarterly sales targets while maintaining outstanding service quality
Your Qualifications
We're looking for someone who has:
Native or fluent
Italian
(C1–C2 level)
Good command of
English
Excellent communication and interpersonal skills
A customer-focused and solution-oriented mindset
Strong problem-solving abilities and the capacity to perform under pressure
Empathy, patience, and professionalism when handling customer concerns
Strong attention to detail and excellent follow-up skills
Confidence using multiple systems, tools, and CRM platforms
Previous customer service experience (preferred)
Previous sales experience (a plus, but not required)
Ability to multitask in a fast-paced environment
What We Offer
Location xlwpduy
On-site position in
Lisbon or Porto, Portugal
Permanent accommodation as part of your package, and flight cost reimbursement
Benefits & Career Growth
Paid training and structured onboarding
Multicultural workplace with colleagues from 8 9+ nationalities
Dynamic, youthful company culture with genuine career development opportunities
International work environment supporting leading global brands in:
Technology
E-commerce
Telecommunications
Financial Services
Dedicated support from
Workster
throughout the recruitment process