ppbLocation: Milan /b /ppbLanguages: English, Italian and Russian is a plus /b /ppbSalary: €45.000 - €50.000 /b /ppbStart: ASAP /b /ppI am seeking an exceptionalbFront of House Manager /bto oversee the guest-facing operations of a luxury hospitality environment. /ppThis role is ideal for a polished, confident, and service-driven professional who is accustomed to working with high-profile VIP guests and delivering discreet, personalised service at the highest level. /ppThe successful candidate will combine strong reception and guest services experience with an understanding of food and beverage operations. /ppYou will act as a visible ambassador for the venue, ensuring that every guest receives a seamless, professional, and memorable experience from arrival to departure. /ppA consistently high standard of personal presentation is essential for this position. /ph3Key Responsibilities /h3ulliOversee the daily front of house and guest-facing operations. /liliDeliver highly personalised, discreet, and professional service to VIP guests. /liliWelcome and assist guests on arrival, ensuring a smooth check-in and departure experience. /liliManage guest requests, special arrangements, complaints, and service recovery with confidence and professionalism. /liliCoordinate closely with reception, security, and management teams. /liliMaintain a strong presence throughout the guest areas and ensure the highest service standards are consistently achieved. /liliSupport reception operations, including guest communication, booking information, payments, and administrative procedures. /liliAssist with food and beverage service when required and ensure coordination between front of house and FB teams. /liliTrain, coach, and guide team members in service standards, guest interaction, personal presentation, and operational procedures. /liliLead by example and create a positive, professional, and service-focused team culture.

/liliMonitor guest feedback and identify opportunities to improve the overall guest experience. /liliAssist with VIP arrivals, special occasions, and bespoke guest requests. /liliEnsure that the property’s presentation, atmosphere, and service delivery remain consistently aligned with luxury standards. /liliPrepare handovers, reports, and operational updates for senior management. /li /ulh3Candidate Profile /h3ulliPrevious experience in a Front of House Manager, Guest Relations Manager, Reception Manager, Assistant Front Office Manager, or similar role. /liliProfessional experience working in luxury hotels, private residences, premium venues, or other high-VIP environments. /liliStrong background in reception and guest services. /liliPractical understanding of food and beverage operations. /liliExperience training, coaching, and developing hospitality staff. /liliExcellent interpersonal and communication skills. /liliNaturally polished, composed, and confident when dealing with demanding or high-profile guests. /liliImpeccable personal presentation and a professional approach at all times. /liliStrong attention to detail and a proactive, hands-on working style. /liliAbility to remain calm, discreet, and solution-oriented under pressure. /liliFlexible approach to working hours, including evenings, weekends, and public holidays when required. /liliValid driving licence and confidence driving as part of the role, where necessary. /li /ulh3Personal Qualities /h3pThe ideal candidate is a natural host who understands that luxury service is built on anticipation, discretion, and attention to detail. /ppYou will be warm and approachable while maintaining professional boundaries, and you will have the confidence to guide both guests and colleagues in a high-expectation environment. /ppYou are highly organised, well presented, and comfortable taking responsibility for the smooth running of all front of house activities. /pbr/ /p #J-18808-Ljbffr

Front of House Manager

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Agente di Commercio Monomandatario - Settore Alime

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