Customer Success Manager Digital Building

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kq295

ph3Customer Success Manager Digital Building Schneider Electric Milan, Lombardy, Italy /h3h3What will you do? /h3ulliEssere il punto di riferimento per i clienti assegnati per i servizi ricorrenti digitali. /liliConsigliare e sviluppare la visione del cliente, definire chiaramente i risultati aziendali desiderati e creare un success plan. /liliEssere responsabile del rinnovo e limitare il tasso di abbandono. /liliIdentificare possibili occasione di pull through (rinnovo, cross e upselling) con gli esperti del Service Digital. /liliFornire regolarmente aggiornamenti sui clienti, approfondimenti sui dati, performance / issue trends. /liliCreare e tenere traccia delle metriche standard del Customer Health Score Metrics. /liliCostruire, mantenere e sfruttare solide relazioni con i clienti. /liliFornire un ciclo di feedback sui potenziali miglioramenti dell'offerta, sulla base dell'adozione da parte dei clienti e degli input diretti. /liliIdentificare gli utenti delle offerte di servizi Digital e garantire la soddisfazione dei clienti. /liliGuidare l'utilizzo e contribuire ad accelerare il valore del cliente per ogni prodotto/servizio. /liliAssicurare incontri di follow-up con le vendite del Paese. /liliCondividere e implementare le best practice per aumentare la realizzazione dei risultati. /li /ulh3What qualifications will make you successful? /h3ulliLaurea in Ingegneria Gestionale o Economia /liliPregressa esperienza in mansioni analoghe /liliBuona conoscenza dell'inglese /liliProattività e dinamicità /liliOttime capacità comunicative e relazionali per lavorare in team e con stakeholders diversi,



interni ed esterni /liliApproccio Customer oriented /liliPreferibile conoscenza del processo HVAC negli edifici /liliPreferibile conoscenza sull’uso dei sistemi BMS /liliPreferibile conoscenza dei parametri ambientali negli edifici, secondo termini di legge /li /ulh3What's in it for you? /h3ulliPermanent Contract /liliExciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams /liliSpecial training tailored to your needs and career goals /liliOpportunity to develop based on clear career paths, to grow through experience and exposure /liliAn environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations /liliGlobal Family Leave program /liliTicket restaurant or meal at canteen /liliShareholding plans /liliWelfare programs that can be extended to your family /liliHealth insurance and Professional/extraprofessional accident insurance /li /ulpLooking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient,



and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. €40 billion global revenue+9% organic growth150 000+ employees in 100+ countries Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kq295