IT Specialist II, Field Services
Pubblicato il 30-08-2026 - Sonoco in Parma
ppThe IT Specialist, Field Services Support is responsible for ensuring the reliability and functionality of end‑user computing and local IT infrastructure services across our network of manufacturing plants and corporate office locations. /ppThe IT Specialist, Field Services Support will serve as the primary technical liaison, providing essential on‑site support for incident resolution, project rollouts, and strategic IT initiatives. This position requires the willingness and ability to travel regularly between company sites to deliver direct, hands‑on technical assistance. /ph3Primary Responsibilities: /h3ulliEnd-User Support: provide expert Level 2 on‑site support for desktops, laptops, mobile devices, peripherals, and standard business applications. /liliTroubleshooting Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in both office and demanding manufacturing environments. /liliDeployment Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements. /liliSite Technology Management: Support specialized site equipment, including conference room technology, shop‑floor workstations, shared terminals, printers, AV equipment, phone systems, and CCTV systems. /liliMulti‑Site Field Services: travel to company locations to support incident escalations, new site setups, technology refreshes, and standardization initiatives. /liliInfrastructure Liaison: act as the local technical representative for centralized IT teams (Network, Hosting, Server), providing hands‑on assistance with rack/stack, cabling, physical access, and basic diagnostics. /liliManufacturing IT:
deliver specialized IT support within manufacturing/shop‑floor environments, collaborating with Operations and Engineering teams. /liliBusiness Partnership: build strong relationships with local business stakeholders, gathering and validating technical requirements to support new IT initiatives, pilots, and phased deployments. /liliAsset Management: maintain accurate and up‑to‑date IT asset inventory, tracking the full asset lifecycle (deployment, moves, disposal) for compliance and financial controls. /liliDocumentation: create and maintain technical documentation, site procedures, and support guides, contributing to continuous improvement and standardization efforts. /liliOther assigned duties. /li /ulh3Knowledge Skills Required: /h3ulliHands‑on, adaptable, and customer‑focused approach. /liliStrong problem‑solving and prioritization skills under pressure. /liliAbility to work independently and manage time effectively across multiple sites. /liliHighly organized and detail‑oriented, especially in documentation and inventory management. /liliComfortable navigating and working in both professional office and active manufacturing floor settings. /li /ulh3Education Required:
/h3ulliBachelor's degree in computer science or related /li /ulh3Education Preferred: /h3ulliProfessional certification such as Microsoft, Network, Cabling preferred /li /ulh3Experience: /h3ulliProven experience in an IT Deskside Support, IT Field Services, or similar hands‑on technical support role. /liliExperience supporting users and technology within manufacturing, plant, and corporate office environments. /liliStrong proficiency in troubleshooting hardware, software, and basic networking issues. /liliDemonstrated willingness and ability to travel regularly between company locations. /liliFamiliarity with ITSM tools and ticketing systems. /liliExcellent communication skills, capable of translating technical issues for non‑technical users. /liliComfortable working in environments that require the use of Personal Protective Equipment (PPE) (e.g., safety shoes, eye protection). /liliExperience supporting distributed or multi‑site environments is preferred. /liliWorking knowledge of networking fundamentals (TCP/IP, Wi‑Fi, switches, structured cabling) is preferred. /liliExposure to server or hosting environments is preferred. /liliKnowledge of Operational Technology (OT) or industrial control systems is preferred. /li /ulp#LI-AO1 /ppWe are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic. /p /p #J-18808-Ljbffr