ph3Product Support Expert Ideal - Italian/Spanish/English AGCO•Mirabella, IT /h3 h3Descrizione dell’offerta di lavoro /h3 pImportant Notice: Please submit your application/CV in English. Tutti i potenziali candidati sono incoraggiati a leggere l'intera descrizione del lavoro prima di candidarsi. Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. /p h3Your Impact /h3 ul liProvide proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees. /li liDealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. /li liComplex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted. /li liField Setup and Optimization: Support the setup and fine-tuning of combined in the field across various crops and conditions. /li liHands-on assistance for new dealers and VIP customers to ensure a successful start (baby-sitting approach). /li liPromoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. /li liPromote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.

/li liAGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. /li liGlobal Collaboration: Offer support to other regions worldwide, sharing expertise and best practices (even during low season). /li liIssue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. /li liFactory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis. /li liField Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments. /li liMonitor and report performance before broader deployment. /li liEnsure that all AGCO core or branded products are supported technically with superior customer service. /li /ul h3Your Experience and Qualifications /h3 ul liStrong knowledge of Agricultural Business product, including mechanical and electrical systems. /li liFamiliarity with service and parts management practices, along with the farm machinery dealer network.

/li liSolid understanding of mechanized agriculture and land preparation techniques. /li liExcellent interpersonal skills and commercial awareness to support customer and dealer interactions. /li liHigh proficiency in PC usage, including Microsoft Office and other relevant digital tools. /li liFluent written and verbal communication in English is required. /li /ul h3Your Benefits /h3 ul liAttractive, fair remuneration including participation in our premio scheme /li liBalance of work, family and free time due to flexible working time and the possibility of remote work /li liPrivate health insurance with partial coverage of some medical expenses /li liCanteen with meal allowance /li /ul h3Your Workplace /h3 pThis role follows AGCO's on-site work model, with employees primarily working from an AGCO location a minimum of 4 days per week to support collaboration and teamwork from our Breganze site. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. /p h3Compensation /h3 pApplicable salary range:45,000- 50,000 gross annual salary. The compensation range specified in this job posting represents an indicative range for the role. xysqume Final remuneration will be defined based on the selected candidate's experience, skills, and qualifications, in compliance with applicable EU pay transparency and pay equity regulations. /p /p #J-18808-Ljbffr

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