Customer Engagement Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kqxij

ppbThis job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition. /b /p h3What will you do /h3 pWe are looking for an energetic and customer-focusedbCustomer Engagement Manager /bto support our sales activities while building strong, lasting relationships with customers. This hybrid role combines customer engagement and account management responsibilities to ensure an exceptional customer experience and drive business growth. /p pThe ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey. /p h3How will you do it /h3 ul liCollaborate with internal departments to ensure timely delivery and customer satisfaction /li liBuild and maintain strong relationships with customer executives, business leaders, and technical stakeholders. /li liServe as the primary point of contact for Key customer questions, requests, and issue resolution /li liLead customer engagements and oversee the successful delivery of strategic initiatives for reduce shrinkage. /li liDrive customer adoption, business value realization, and overall satisfaction. /li liFacilitate governance meetings, executive business reviews, and strategic planning sessions. /li liIdentify and mitigate risks, manage escalations, and ensure successful resolution of customer challenges.Monitor project health, milestones, deliverables, and customer success metrics.



/li liDevelop and execute customer success plans aligned with business objectives. /li libChampion the voice of the customer across the organization. /b /li /ul h3What we look for /h3 h3Required /h3 ul li2+ years of experience in customer success, customer engagement, account management, or a related role. /li liStrong communication and interpersonal skills. /li liAbility to build trust and manage customer relationships effectively. /li liExcellent organizational and multitasking abilities. /li liProficiency in Microsoft Office and CRM platforms (Salesforce) /li liStrong problem-solving skills and customer-centric mindset. /li /ul h3Preferred Skills /h3 ul liExperience with customer engagement or customer success programs. /li liKnowledge of sales processes and pipeline management. /li liAnalytical skills with the ability to interpret customer feedback and engagement metrics. /li liExperience working in a fast-paced, customer-focused environment. /li /ul h3Our benefits /h3 pWe offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition,



we offer outstanding career development opportunities, which will stretch your abilities and channel your talents. /p pWe offer /p ul liThe initial basic salary for this position is in the range of €29.800 – €41.100 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti. /li liFlexible working hours /li liAgile working /li liMeal vouchers of €8 /li liCompany welfare package /li liCareer growth and professional development opportunities. /li liCollaborative and supportive work environment. /li liOpportunity to make a direct impact on customer satisfaction and business success. /li /ul h3Who we are /h3 pSensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kqxij