Technical Specialist
Pubblicato il 31-08-2026 - Apple in Firenze
ppLocation: Florence, Tuscany, Italy /p pSalary: Competitive /p pClosing date: 1 Aug 2026 /p pReference: /p pEmployer: Apple /p pSector: Technology /p pRole: Specialist /p pContract Type: Permanent /p pHours: Tempo pieno /p h3Job Details /h3 pApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. /p pAs a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. /p h3Key Responsibilities /h3 ul liDevelop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. /li liSupport customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. /li liTroubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. /li liWork with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. /li liProvide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations,
and educating customers on relevant ways to buy. /li liPerform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. /li liContribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. /li liDemonstrate Apple's values of inclusion and diversity in daily activities. /li /ul h3Preferred Qualifications /h3 ul liDemonstrate technical expertise of Apple products and services. /li liFollow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. /li liNavigate customer service issues with care and strong interpersonal skills. /li liConsistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. /li liWork in a fast-paced environment and balance multiple tasks at the same time. /li liWork well in a team environment, demonstrating shared responsibility and accountability with other team members. /li liBe trusted with sensitive or confidential information, keeping with Apple's core values. /li liBe curious and open to learning from others and helping each other grow.
/li /ul h3Minimum Qualifications /h3 ul liYou should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. /li liYou should also be proficient in the local language, both written and spoken (sign language supported). /li /ul h3Pay Benefits /h3 pAt Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions. /p pApple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. /p pYou’ll also receive benefits including: /p ul liComprehensive medical and dental coverage /li liRetirement benefits /li liA range of discounted products /li liFor formal education related to advancing your career at Apple /li liReimbursement for certain educational expenses including tuition /li /ul pLearn more about Apple Benefits. /p pFor information about pay and roles, select a store and view pay information. /p pNote: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program. /p /p #J-18808-Ljbffr