Operations Specialist -Therapist Acquisition & Onboarding

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ppFrom day one at Unobravo, we've been bon a mission to make mental health support truly accessible to everyone /b by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. /p pOur success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, bwe're proud to have made a meaningful difference in countless lives. /b /p pWe are looking for an Operations Lead thatwill play a key role in ensuring the operational excellence of the Supply Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions. /p h3The Essentials /h3 pbSeniority: /b Mid-Level /p pbSalary range: /b EUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices /p h3What You'll Do /h3 ul liOversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth /li liOwn the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling /li liBuild insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement /li liProvide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working /li liOversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience /li liAct as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes /li liRedesign and optimise the therapist offboarding process,



ensuring a smooth and compliant experience while gathering scalability and preserving patients needs /li /ul h3Must-have /h3 ul li3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups) /li liProved hands-on experience with process automation AI-based /li liStrong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution /li liExperience working in fast-paced, high-variability operational environments. /li liStrong familiarity with operational metrics, SLAs, and structured workflows. /li liProven experience coordinating cross-functional stakeholders /li liStrong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement. /li liFluency in English /li /ul pbNot everyone checks every box, and that's okay. If this role inspires you and you're passionate about making an impact in our mission, we'd love to hear from you /b /p h3What we offer /h3 h3Scaling with purpose /h3 pStep into a work environment that's in bconstant motion /b, and bever-evolving /b. Be part of a company that's on the rise! /p pYour mental health matters. Get access to bexclusive discounts on psychotherapy sessions /b with our professionals: your well-being comes first. /p h3Moments That Matter /h3 pEnjoy unforgettableb company retreats /b,b team-building /bexperiences, nationwide baperitivo parties /band more.. Because we love celebrating milestones together! /p pWe speak your language, and want you to speak ours! Enjoy a bfree membership and conversation courses /b on our language platform to grow personally and professionally.



/p pCelebrating the passing of time is also fun at Unobravo! All employees can enjoy a bday off /b on the month of their bbirthday /b. /p pOn World Mental Health Day, we step back together, giving each of us ban additional day off /b to rest, reflect and recharge. /p h3Inclusive Parental Leave /h3 pEnjoy bextra days off /b to celebrate the arrival of your little ones. Available for ball parents /b, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect. /p h3To Fit in Our Culture /h3 pAt Unobravo, what truly connects us isn't just what we do — it's how we do it. /p pIf you're curious to discover the values and behaviors that guide us every day, take a look at our bCulture Page /b and see what being part of Unobravo really means. /p h3Come as you are /h3 pAt Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger. /p pWe're proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all. /p pIf you require any support or adjustments during the application or interview process, please let us know, we'll do our best to make sure you have a positive experience. /p pEvery application is carefully reviewed by our Talent team. If your profile matches the role, we'll reach out to schedule an introductory call. /p pOur selection journey may vary depending on the position, but it's always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it's like to work with us, because finding the right fit goes both ways. /p pAnd don't worry! You'll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7kuhzz