Customer Insights - ITALY
Pubblicato il 31-08-2026 - Concentrix in Varese
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Position Summary
Solution Architect for Dynamics 365 Customer Engagement – Customer Insights
We're seeking a highly skilled Solution Architect with deep expertise in Dynamics 365 Customer Engagement (D365 CE), with a strong specialization in Customer Insights – Journeys (CIJ) and desirable experience in Customer Insights – Data (CID). Based in Italy,
this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in English and Italian, and align platform capabilities with client business goals. Travel is expected to be less than 20%.
Responsibilities
- Lead solution architecture, design, and optimization for Dynamics 365 Customer Engagement, with a focus on Customer Insights – Journeys
- Design, troubleshoot, and enhance CIJ capabilities including:
- Journeys
- Segments
- Events
- Insights
- Lead Management
- Email Templates
- Consent Management
- Related customer engagement components
- Assess and implement performance, stability, and scalability improvements across D365 CE environments
- Partner with customers to translate business objectives into effective configuration, customization, and architecture decisions
- Support solution design for Customer Insights – Data, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys
- Architect and develop Power Apps solutions to support business and user experience needs
- Design, customize, and administer UI, workflows, and business logic using the Power Platform
- Build and maintain Power Automate solutions with internal processing logic and integrations across Dataverse and connected services
- Define enterprise-level D365 CE architecture and support integrations with external systems and platforms
- Work across Dataverse, SharePoint, Azure, and other data sources to enable connected, reliable solutions
- Engage confidently with technical stakeholders, business decision-makers, and client teams in workshops and delivery discussions
- Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders
- Troubleshoot complex Power Apps, Dynamics 365, and architectural issues using strong analytical and collaborative problem-solving skills
- Stay current on modern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevant
- Contribute to structured solution evaluation and assessment activities, while maintaining coverage across all D365 CE apps
Qualifications
- Fluent English and Italian language skills, with the ability to lead both business and technical conversations with customers
- Must be located in Italy
- Strong experience in a customer-facing Solution Architect, Technical Consultant, or similar role
- Expert-level knowledge of Dynamics 365 Customer Insights – Journeys
- Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments
- Advanced understanding of Dynamics 365 Customer Engagement architecture and integration patterns
- Extensive experience with Power App development
- Strong capability in Power Platform configuration, customization, administration, and business logic design
- Experience developing and maintaining Power Automate solutions integrated with Dataverse and other services
- Familiarity with integrations involving Dataverse, SharePoint, Azure, and external data sources
- Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups
- Proven ability to deliver technical training, facilitate workshops, and resolve complex platform and architecture challenges
- Strong organizational, communication, and stakeholder management skills
- Commitment to continuous learning and staying up to date with modern tools and engineering practices
Preferred Qualifications
- Experience with Dynamics 365 Customer Insights – Data
- Microsoft certifications at Architect and/or Functional Consultant level
- Experience with Copilot Studio or other AI technologies
- Knowledge of data analytics