If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.

Sewell, New Jersey / Naples, Florida

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

We believe strong client relationships are built through accountability, communication, and teamwork.

You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.

Build and maintain strong client relationships to retain and grow business

Lead client meetings and support Quarterly Business Reviews (QBRs)

Handle escalations and coordinate resolution with Operations and ISP partners

Oversee work order activity, service performance, and SLAs

Review financial reporting, monitor margins,

and address billing or proposal issues

Collaborate with Sales on growth opportunities and maintain CRM activity

Mentor and support Client Relationship Specialists and Associates

Relationship-focused professionals comfortable working with corporate clients

Strong communicators who can address service, pricing, and performance questions

Team-oriented leaders who enjoy mentoring and collaboration

High school diploma or GED

~3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)

~ Strong understanding of client service, financial metrics, and KPIs

~ Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)

~ Competitive starting salary at $60k based on experience

~ PTO package including Holiday, vacation, personal and sick time

~ Medical plans with employer contribution

~401(k) wit

Client Relationship Manager

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