Driver Support & Operations Specialist
Pubblicato il 31-08-2026 - Intelligent Apps in Roma
We are looking for a Driver Operations Executive to support ground operations in Rome. In this role, you will act as a key point of contact for the driver community, supporting onboarding, compliance, and day-to-day operations while contributing to service quality and operational improvements. You will use field insights and data to help identify opportunities to enhance the experience for both drivers and passengers.
Own the day-to-day operations of the Rome Driver Office. Act as the face of the platform to execute onboarding, compliance checks, and advanced training protocols, ensuring a professional and trusted relationship with the taxi sector Leverage your close contact with the local reality and driver behaviors to identify product bugs, user interface friction, and operational bottlenecks. Map these real-world app usage patterns into actionable feedback for Product and Central Operations teams to improve the overall passenger and driver experience Monitor qualitative and quantitative field data to protect core marketplace KPIs.
Implement immediate operational corrections when local supply health indicators deviate from targets Support service quality by ensuring operations align with company standards and guidelines 1-3 years of experience in operations, fleet coordination, account management, or high-touch customer experience within a fast-moving marketplace or logistics environment ~ Strong communication skills, both in-person and over the phone,
with the ability to manage challenging situations professionally ~ Proficiency in Google Sheets and Google Slides, with the ability to analyze data and derive actionable insights ~ Fluent Italian is required due to regular interaction with local drivers; advanced English is required for internal communication and reporting ~ The pay range for this position is 24,000 - 28,000 EUR, annual gross, not inclusive of benefits. This range reflects the expected for the role and will be based on relevant experience, skills and qualifications. Your recruiter will be happy to provide more details about the overall compensation and benefits package during the hiring process BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements Birthday, 24th + 31st December off Employee assistance program Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe.
Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone.