Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention. Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion. Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Requirements ~7-8+ years of experience within Customer Success, Customer Care, or Support functions. ~2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions. ~ Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies. ~ Must have: experience working in international (EU) contexts. ~ Experience operating in a scale-up / hyper-growth environment.

~ You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment. ~ Fluent in Italian and English.

Core Competencies

Demonstrates extensive experience in Customer Success and Customer Care, with a strong focus on team management and operational excellence in international contexts. Proven ability to drive customer satisfaction and retention while leading initiatives in fast-growing environments. Highest-signal resume keywords Customer Success Management Team Leadership International Operations Management Proactive Problem Solving Fluency in Italian and English Hard Skills Customer Care Customer Support Team Management Operational Oversight Initiative Design Market Expansion Playbook Delivery Scale-Up Experience Hyper-Growth Environment Soft Skills Proactive Mindset Problem Solving Collaboration Industry Keywords Customer Satisfaction Retention Strategies International Contexts EU Markets

Customer Service Manager con inglese

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