Assistant Reservation Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l13fo

Assistant Reservations Manager

Department

Revenue & Reservations

Employment Type

Tempo pieno

Location

Italy - Venice

Description The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

- Ensuring that all incoming enquiries are handled within a maximum of 24 hours

- Working with the revenue director to update the PMS codes and setup when necessary

- Assisting the sales and events managers in effectively dealing with all commission and accounts queries

- Ensuring all necessary billing instructions are applied to reservations

- Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments





- Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner

- Identifying and assisting with the training needs of team members

- Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS

- Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge And Expertise

- Deep knowledge of Opera PMS

- At least 2 years of previous experience in the hospitality business (luxury field is preferred)

- Excellent proficiency in Italian and English language, both written and spoken.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l13fo