Head of Customer Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l1vvs

The role As a Critical Operations Manager (COM), you will be responsible for managing critical operations activities within the Data Center, ensuring the safe and continuous operation of the facility and the delivery of a high-quality service to customers and users. You will lead the Critical Operations team, manage relationships with customers and suppliers, and ensure maintenance and operational activities are performed according to company processes, methods, and safety standards.
Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery Lead and manage the Critical Operations team Monitor site operations through BMS and PMS platforms Manage routine activities on electrical and mechanical equipment Ensure timely and effective responses to customer and user needs Ensure all scheduled maintenance activities are completed on time Manage critical situations and extraordinary operational activities Plan and manage technical tasks and equipment Apply maintenance processes and operational methods Verify compliance with safety standards and the correct use of PPE Manage relationships with customers and suppliers Attend periodic meetings with customers Prepare and maintain operational documentation, including RCA, SOP, MOP, EOP, and reports Manage customer cases through Net Suite and activities through Modius Support the development of the technical and interpersonal skills of team members Required Skills and Background At least 5 years of experience in maintenance activities within an industrial environment; experience in critical environments is an advantage Good knowledge of critical infrastructure maintenance and repair activities High school diploma or University degree in Electrical or Mechanical Engineering Strong knowledge of safety regulations and the correct use of PPE Customer-oriented mindset and service approach Strong communication, interpersonal, and team management skills Good digital

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l1vvs