MAAC Architect
Pubblicato il 31-08-2026 - Infinity Quest in Lecco
Overview
The Success Program Cloud Solution Architect plays a critical role in delivering customer success engagements focused on reviewing customers cloud operations posture, as well as program business alignment. This individual works closely with Customer Success Account Managers (CSAMs), client process or function owners, technical subject matter experts (SMEs), and other stakeholders to drive value realization, customer satisfaction, and cloud success. The role demands a professional with program management, service management and Azure technical experience, capable of understanding customers cloud operations / governance and engaging in discussions about cloud operations, infrastructure, migration, and best practice implementation, while ensuring program alignment to customers business goals.
Key Responsibilities
- Customer Operations posture evaluation: Evaluate customers high level operations and governance posture to determine the customers current ability to delivery cloud successfully, identify gaps, risks and challenges and define a practical roadmap of how gaps,
risks and challenges can be addressed through a series of interventions.
- Data Analysis: Analyze client data, health reports, and program assessments to identify trends, insights, and actionable recommendations, helping clients achieve their objectives. Combine collected assessment data with customer conversations to generate insightful reports that will generate quality Customer Success Programs with impact.
- Customer Engagement: Foster strong relationships with client stakeholders through direct collaboration, establishing Trusted Advisor relationships and successful delivery of assigned event deliverable(s) while ensuring alignment of Success Program goals with identified client priorities and needs.
- Alignment of programs to commitments and business goals: Ability to drive conversations with customers to ensure their programs are aligned to contractual commitments as well as business goal