Junior Credit Management Analyst w/ ItalianLocation: MilanTeam descriptionSumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the Italian market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track.
What you'll doContact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreementsRespond to billing,

payment and subscription queries raised by the Customer Success and Customer Care teamsManage cases in the Finance Salesforce queue in line with agreed service levelsProcess cancellation requests and other administrative account changes accurately and on timeCollaborate with external debt collection agencies on more complex casesRead and interpret financial information across SumUp's platforms, primarily SalesforceYou'll be great for this role ifFluency in Italian at native or near native level, alongside a good working level of EnglishExperience in a customer facing role that involved negotiation, sales conversations or payment collectionComfort working with Excel and financial or administrative dataStrong written and verbal communication skills, with a natural, sales oriented approachGenuine energy and willingness to learn, with an interest in building a career in finance or credit operationsNice to have: experience with Salesforce or Tableau and additional fluency in Spanish, French or German.
Why you should join SumUp ðð Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office first setupð Commitment to Diversi

Junior Credit Management Analyst w/ Italian

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