Technical Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l3ppq

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Bologna.

The main purpose of the role is to provide technical support on maintenance activities on Railway Signalling Systems ERTMS, IXL, SCMT manufactured by Alstom Transport, Bombardier Transportation and General Electric trasportation operated by the Alstom domestic and international Customers.
The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

The position will be part of Services Signalling Platform Organisation - Maintenance Team
Hierarchical and Functional report to the Signalling Maintenance Manager

System and Product, Application Engineering,



Industrialization, Supply Chain departments, Installation, Test & Commissioning. External relationships with Customer infrastructures operators and with maintenance technicians.

perform log analysis to identify root causes of failure for ERTMS, IXL and SCMT systems and identify corrective actions;
remotely guide technicians in executing corrective actions;
personally perform corrective actions onsite;
implement the "return of experience" process by producing reporting, statistics, etc.;
definition and implementation of Maintenance and technical assistance plans;
supervision or execution of HW and SW retrofit and upgrade plans;
providing technical tranining to customers;
provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
cooperation with product engineering in the definition of maintainability requirements duri

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l3ppq