Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l4alb

About The Role

We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

- Respond to customer queries through social media and digital platforms.
- Provide clear, accurate information and effective solutions.
- Manage complaints professionally and escalat complex cases when needed.
- Communicate with empathy while maintaining a professional, customer-first approach.
- Follow established quality standards and company procedures.
- Meet individual productivity and performance targets.

What You Bring

- Fluent Italian, both written and spoken.
- Intermediate English (B1/B2).
- Typing speed of 20+ words per minute.
- Strong communication, problem-solving, and interpersonal skills.
- A genuine customer-focused mindset.
- Ability to work efficiently in a fast-paced digital environment.




- Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance.
- Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

- Base Salary: €1,366.17/month
- Performance Premio: Details shared during the recruitment process with the company.

With Company Accommodation

- Base Salary: €1,040.68/month
- Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

- Work in a truly international and multicultural environment.
- Receive full on-boarding and professional training.
- Access career development and progression opportunities.
- Benefit from relocation assistance and support with your move.
- Enjoy a stable 12-month contract with the possibility of renewal.
- Learn Portuguese for free and make the most of your experience abroad.

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l4alb