Customer Success Manager
Pubblicato il 31-08-2026 - Ai Kosmo | the guest agent who sells in Macerata
pb? Full-time, flexible hours /b /ppb Fully remote + quarterly team meetups /b /ppbr/ppAI Kosmo is the guest agent who sells. An AI agent built for hospitality that answers guest inquiries on web chat, WhatsApp, phone, email and in-room. Kosmo checks live availability and turns conversations into direct bookings - 24/7, in any language, without OTA commissions. We're growing fast and looking for an Italian- and German-speaking Customer Success Manager. Keep reading! /ppbr/ppb?️ Responsibilities /b /pulliManage onboarding calls with new customers /liliBuild and maintain strong customer relationships /liliPerform quality checks on our products /liliHandle first-level support requests /liliManage demo calls with potential customers /liliIdentify and reach out to potential customers /liliCarry out cold outreach and prospecting activities /liliTake on additional responsibilities based on your skills and interests /li /ulpbr/ppb✅ Requirements /b /ppbr/ppbKey Requirements /b /pulliProfessional proficiency in German /liliProfessional proficiency in Italian /liliProfessional proficiency in English /liliExperience in customer success,
sales experience is a plus /liliKnowledge of and experience in the hospitality industry /liliInterest in artificial intelligence and experience using it /liliExcellent organizational and time management skills /liliStrong attention to detail and ability to meet deadlines /liliOutstanding written and verbal communication skills /liliAbility to work independently as well as part of a team /liliExperience using CRM or customer management tools /li /ulpbr/ppbSoft Skills /b /pulliProactive approach to solving problems and suggesting improvements /liliAdaptability and flexibility to work in a fast-changing environment /liliAbility to quickly learn new tools and technologies /liliStrong customer focus and ability to build solid relationships /liliSelf-discipline for remote work and openness to regular in-person meetups /li /ulpbr/ppb What We Offer /b /pulliPlenty of room for professional growth /liliFlexible environment that supports remote work /liliOpportunity to learn and work with modern technologies /liliReal responsibility: your work truly matters here! /liliYoung, friendly, and motivated team /li /ulpbr/ppIf you've worked in hospitality and are looking for a change, this is the role for you! /ppb Ready to transform the hospitality industry with us? Send us your CV! /b /p