Night Manager...
Pubblicato il 31-08-2026 - hosco_abroad in Venezia
Job Title: Night Manager
Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.
JOB OVERVIEW/RESPONSIBILITIES
Front Desk & Guest Services
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- Greet guests and handle late-night check‑ins and early‑morning check‑outs
- Respond to guest inquiries, complaints, and service requests during overnight hours
- Provide professional assistance in emergency situations, including medical incidents and facility alarms
Night Audit & Financial Reconciliation
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- Review daily transactions and reconcile guest accounts with accuracy
- Post room charges, taxes, and additional fees correctly to PMS
- Verify all front desk transactions and ensure accurate system postings
Reporting & Handover
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- Prepare daily audit and financial reports
- Ensure a clear and accurate handover to the morning shift team
Security & Property Monitoring
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- Monitor hotel security systems and conduct overnight safety checks
- Maintain a safe and secure environment for guests and staff
Operations Support
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- Support overall front desk operations during night shifts
- Ensure smooth hotel operations throughout the overnight period
Training and support will be provided to help you succeed in the role.
REQUIREMENTS: Must
Experience
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- Ability to work independently during overnight shifts
- Experience working in a customer‑facing role during late-night or early-morning hours
Education & Qualification
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- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
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- Strong attention to detail and ac