IT Support Engineer {FULLY REMOTE}

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l6m0v

pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions. after-sales technical support , troubleshooting installation, commissioning, communication, software and product-related issues. Build and maintain strong technical relationships with key customers through regular meetings, visits and project support. Support new product launches, technical training, webinars, workshops and customer events in the Italian market. customer requirements, market feedback and recurring technical issues to Product and R&D; teams.

Support local product testing and validation , including firmware, software, compatibility and system integration testing. Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials. Work closely with Sales, Product,



Service and R&D; teams to ensure timely resolution of customer and product issues.

Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning. Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred. Comfortable communicating directly with installers, distributors, EPCs and professional customers.

Strong customer-service mindset and ability to manage technical issues independently. Good communication and cross-functional collaboration skills.

Fluent

Italian and good English skills xrdztoy Chinese is preferred.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7l6m0v