31 ago - Taino
Swiss IT Solutions CH
Company Description Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients worldwide, enabling businesses to focus on their core activities while relying on robust technology solutions. The company offers a broad range of services, including on-site engineering, server and network maintenance, and cloud computing. By aligning technology capabilities with client objectives, Swiss IT Solutions helps organizations achieve their business goals efficiently and securely.
A team of knowledgeable IT professionals works continuously to deliver high-quality service, prioritizing client needs and tailored requirements.
Role Description This full-time, on-site Desktop Support Specialist role is based in Constanţa, Romania.
The Desktop Support
Specialist will provide hands-on technical support for desktop computers, laptops, peripherals, and printers, ensuring all equipment is functioning optimally.
Responsibilities include diagnosing and troubleshooting hardware and software issues, installing and configuring operating systems and applications, and performing routine maintenance and updates. The role also involves responding to support tickets, documenting solutions, escalating complex incidents when necessary, and collaborating with other IT team members to maintain stable and secure IT environments.
The specialist will interact with end users regularly, offering clear guidance, maintaining a professional service attitude, and contributing to continuous improvement of support processes.
Qualifications
- Candidates should possess strong skills in Desktop Computers and Desk Top Support, including installation, configuration, and maintenance.
- Candidates should possess solid Technical Support and Troubleshooting skills to resolve hardware, software, and connectivity issues efficiently.
- Candidates should possess experience with Printer Support, including setup, configuration, and ongoing maintenance of printing devices.
- Relevant qualifications such as a vocational or college degree in IT, Computer Science, or a related field, or equivalent practical experience.
- Working knowledge of Windows operating systems, basic networking concepts, and endpoint security best practices.
- Strong customer service skills, clear communication, and the ability to explain technical issues to non-technical users.
- Ability to prioritize tasks, work independently on-site, and adapt to changing support needs.
- Experience in a similar desktop support or helpdesk role and fluency in English; Romanian or other language skills are an advantage.
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