Sales Services Specialist
Pubblicato il 31-08-2026 - Emilio Pucci in Milano
**Position**:
**About the Position**:
**About the Role**:
The Sales Services Specialist takes care of questions and complaints, give information about products, manages orders and process returns. **Job responsibilities**:
**Responsibilities**: - Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agenda
- Provide information and other assistance to credit and accountant teams regarding customer’s credit or payment issues
- Manage the incoming communications from customers
- Liaise with the product and production department for any specific product request from customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by offering the most appropriate solution
- Manage any litigation that may occur
- Manage and periodically update international price-list, in accordance to the exchange rates
- Conduct analysis and produce reports on the activity
- Manage and review orders from the time of receipt to the time of shipmentManage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)**Profile**:
**Qualifications**:
5 years of previous experience in similar position, possibly in the Fashion Industry and international markets; Excellent Knowledge of the main delivery processes,
including in e-commerce; Customer centricity attitude; Analytical mindset with a very good attention to details; Interest for Digital. **Required Skills**: - Excellent communication skills
- Team player
- Able to work in a complex and fast changing organizationResult and problem solving oriented**Preferred Skills**:
Languages: Italian + Excellent English knowledge. Use of Microsoft Office tools. Xls proficiency. AS 400 and Stealth 3000 desired. **_PUCCI _**
**MAISON***: - Emilio Pucci, Marquis of Barsento, founded the brand that bears his name in 1947. He unexpectedly began his career on the Swiss ski slopes, to open his first boutique in Capri in 1950. A citizen of the world, constantly traveling between his native Florence and the holiday resorts favored by the jet set, he envisioned the modern woman following a revolutionary intuition full of style and personality. He dressed such women with easy, immediate pieces that express a new idea of elegance: fast, joyful, spontaneous, effortless. He embraced, with a unique sense of color, the American idea of sportswear, the need for absolute comfort, which he combined with an innate taste for beauty and luxury. He left a permanent mark, summarized by the prints that earned him the title of _The _Prince of Prints _.
On September 1st 2021, Camille Miceli was appointed Artistic Director of Emilio Pucci. She will bring a new chapter in the history of the Maison and embark on a new global project.