Customer Service Representative
Pubblicato il 31-08-2026 - Survitec Group in Genova
Company Description
Survitec Group Ltd. is a global leader in Survival Technology, operating in over 2,000 ports across 96 countries. The company is the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES), and offshore rental PPE. Guided by the purpose “We Exist to Protect Lives,” Survitec focuses on delivering critical safety and survival solutions worldwide. With a 168-year history of innovation, design, and application engineering, Survitec is a trusted partner for customers who rely on high-performance safety products and services.
Your Role
As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.
You’ll work daily in Italian and English, collaborate with international teams, and play a direct role in protecting lives across the Mediterranean and beyond.
If you’re motivated by purpose,
thrive in a fast-paced environment, and enjoy solving complex challenges, this role is for you.
Key Responsibilities
- Delivering advanced product and service information while resolving complex customer inquiries.
- Processing quotations and orders (including customized requests) and coordinating delivery with internal teams.
- Building strong customer relationships through proactive outbound communication.
- Acting as the first point of contact for customer complaints and escalations.
- Maintaining accurate customer data in our CRM system to support business growth.
- Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
- Ensuring compliance with company policies, safety regulations, and industry standards.
- Staying up to date with industry trends through training and development opportunities.
- Performing additional duties as required