Director, Technical Account Management
Pubblicato il 31-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Technical Account Management based in Italy.
This is a high-impact leadership opportunity within a fast-growing cybersecurity SaaS environment.
You will lead a team of Technical Account Managers who serve as trusted advisors to customers and technical escalation experts.
The role combines people leadership with deep expertise in cybersecurity, threat intelligence, and customer value realization.
You will help customers optimize security workflows, operationalize threat intelligence, and integrate critical data into their programs.
Working closely with Customer Success, Product, Engineering, and Support, you will turn customer needs into scalable solutions and internal improvements.
You will also establish repeatable processes, playbooks, enablement programs, and metrics that strengthen customer outcomes and retention.
With a global scope and meaningful customer impact, this role is ideal for a strategic,
technically strong leader who enjoys building and improving teams and systems.
Accountabilities
- Lead, develop, and scale a high-performing team of Technical Account Managers who act as trusted customer advisors and technical escalation resources.
- Hire, onboard, coach, and manage TAM team members while assessing team capabilities, capacity, and future resourcing requirements.
- Develop and continuously improve TAM processes and workflows, emphasizing automation, efficiency, consistency, and repeatability.
- Provide advanced technical guidance to customers on cybersecurity, threat intelligence, identity security, and the effective use of security data.
- Help customers operationalize threat intelligence within their security workflows, including investigations into threat groups, phishing activity, cybercrime, and other sophisticated threats.
- Create and maintain customer playbooks, enablement materials, and best practices