Information Technology Officer

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Organizational Setting
The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization.
CSI defines FAO Information Technology (IT) policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide.
CSI manages and supports a set of corporate digital products and services which collectively comprise the FAO Digital Workplace utilized by personnel across the Organization worldwide to access and utilize Organizational digital resources and data in order to perform their work regardless of location or time zone in a secure manner.
The position is located in the Digital FAO and Agro-Informatics Division (CSI) at FAO headquarters in Rome, Italy.
Reporting Lines
The Information Technology Officer reports to the Senior Information Technology Officer (Digital Solutions), works under the overall guidance of the Director (CSI) and in close collaboration with the assigned CSI Team.




Technical Focus
Providing expertise for implementation or evolution of key digital solutions, including business changes and technology/infrastructure upgrades. Ensuring timely delivery, support, continuous improvement and adherence to best practice technical and security standards.
This primarily refers to FAO Customer Relationship Management (CRM) platform and technologies and key processes in the domains of partnerships, programme planning and communications.
Key Results
Planning, management and delivery of digital services and technology solutions to ensure reliable and effective support to Organization's requirements.
Key Functions
Manages the assigned programme of work, ensuring that it is consistent with the overall strategic vision and enterprise architecture, and that it meets the Organization and CSI’s priorities.
Addresses and resolves issues resulting from programme of work

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