Night Manager...
Pubblicato il 31-08-2026 - hosco_abroad in Venezia
Job Title: Night Manager
The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.
JOB OVERVIEW/RESPONSIBILITIES
Front Desk & Guest Services
- Greet guests and handle late-night check‑ins and early‑morning check‑outs
- Respond to guest inquiries, complaints, and service requests during overnight hours
- Provide professional assistance in emergency situations, including medical incidents and facility alarms
Night Audit & Financial Reconciliation
- Review daily transactions and reconcile guest accounts with accuracy
- Post room charges, taxes, and additional fees correctly to PMS
- Verify all front desk transactions and ensure accurate system postings
Reporting & Handover
- Prepare daily audit and financial reports
- Ensure a clear and accurate handover to the morning shift team
Security & Property Monitoring
- Monitor hotel security systems and conduct overnight safety checks
- Maintain a safe and secure environment for guests and staff
Operations Support
- Support overall front desk operations during night shifts
- Ensure smooth hotel operations throughout the overnight period
Training and support will be provided to help you succeed in the role.
REQUIREMENTS: Must
Experience
- Ability to work independently during overnight shifts
- Experience working in a customer‑facing role during late-night or early-morning hours
Education & Qualification
- Valid working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
- Strong attention to detail and accuracy in financial and operational tasks
- Ability to manage time efficiently and prioritize tasks during overnight hours
- Basic computer skills and confide