It Help Desk Senior
Pubblicato il 31-08-2026 - Antares Vision Group in Bardi
IT HELP DESK SENIOR Antares Vision Group•Travagliato, Italy
Descrizione dell’offerta di lavoro
Antares Vision Group is a multinational company and an outstanding technological partner in digitalization and innovation, ensuring the safety of products and people, business competitiveness, and the protection of the planet. Antares Vision Group operates in the Life Science sector (pharmaceutical, biomedical devices, and hospitals), as well as in beverage & food, cosmetics, and with potential in other industries. A global leader in pharmaceutical traceability, it provides solutions to the world’s main manufacturers (over 50% of the top 20 multinational companies) and several government authorities to monitor supply chains and validate product authenticity. The Group is present in 60 countries, employs over 1,000 people, and has a consolidated network of more than 40 international partners.
Role Responsibilities
- First-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations.
- Direct operational support
- Coordination of external support: operational supervision, alignment, shadowing, and training activities.
- Alignment of devices, domains, and group policies; management of cross-functional projects such as printers, badges, and IT registry.
Ongoing Operational Activities Include
- Management of IT equipment orders
- Updating and maintenance of the inventory (over 800 leased PCs)
- Management of more than 200 mobile devices (phones, SIM cards, etc.)
The Role Will Also Be Responsible For
- Active participation within the team
- Documentation activities (company inventory, non-conformity management, SOP updates)
- Evolution and improvement of the ticketing platform
- Improvement of response times and methods for ticket management
- Analysis of alert emails and support on IP telephony systems
- Preparation and configuration of client devices (new laptops, workstations, replacements)
- Firs