Customer Operations Specialist - Italy
Pubblicato il 30-08-2026 - La Fabrique By in Milano
About Blank
Blank is a company backed 100% by Crédit Agricole Group, the world's 10th-largest banking group, and supports all self-employed professionals by meeting their specific needs.How?
By combining a professional bank account with administrative and financial management tools.Our mission is clear:to ease professionals day-to-day work through a responsive and easy to use application.
Blank gives them every chance of success!
Our added value :
Ultra-fast account opening– get started in just 5 minutes.
Smart tools for an easy and fast company management– create and send estimates, pro forma invoices, and e-invoices (soon) in a simple click.
Dedicated customer support– our team provides immediate and human assistance.
Comprehensive insurance coverage– tailored protection for the real risks self-employed professionals face: accidents, professional liability, and more.
To sum up, Blank's value proposition is to give professionals all the relief they need to focus on and grow their business, and succeed.
Our ambition?
We want to continue accelerating our strong growth in the Italian Market!
Our team:We protect and enable the company's growth by ensuring robust and efficient KYC/KYB operations, with a strong focus on business client onboarding, regulatory checks, and screenings.
At the same time, we drive customer success and support by guiding prospects through the onboarding journey, resolving issues quickly, and helping clients unlock the full value of our services.
We continuously improve our processes to provide a seamless, compliant, and client-centric experience.
We work closely with marketing, product, compliance,
and external providers to ensure every step of the customer journey - from onboarding to long-term relationship - is smooth, compliant, and value-driven.
In order to help you integrate with the team we offer you:
A great deal of autonomyto proactively make proposals, implement them quickly and observe the results;
A hands-on onboarding processand support from experienced colleagues;
A progression in an agile environment, with the opportunity to create and consolidate your own position and modulate it according to your preferences and skills;
Exposure to the fintech ecosystemand regulatory best practices.
Your mission :
Analyze information and documentation provided during the client onboarding funnel, if needed also contacting clients, in order to ensure the completeness and compliance of the informations;
Provide stellar client support,helping them with account-related inquiries, as well as with account creation requests;
Help shaping our processesand collaborate in the development of the operations team;
Act aspoint of contact for our external support suppliers.
What you'll bring:
You have at least 1year of experiencein a similar role;
You have astrong analytical mindsetand enjoy working in a team;
You canadapt to different processesand demonstrateautonomyin your work;
You areempatheticand thrive incommunicating with prospects and customerson a daily basis;
You are Italian native or bilingual,
and fluent in English.
Knowledge of French is a plus;
Experience in fintech would be a plus.
Knowledge of Hubspot and Google Sheets would be a big plus.
What we offer:
We defend the same values for our clients as we do for our team mates: expertise, pragmatism, proximity, optimism and, of course, freedom and ambition!
Se le sue competenze, la sua esperienza e le sue qualifiche corrispondono a quelle descritte in questa panoramica, non ritardi l'invio della sua candidatura.
Apermanent contractandcompetitive salarybased on your profile and experience.
Ticketsrestaurantat Edenred: €5.4 per working dayentirely paid by Blank.
Health protection:a complementary and extensive health coverage provided by UniSalute.
Hybrid remote, 2 days/week; Blank covers 100% of the costs incurred up to a maximum of €400 every two years per employee.
Trainingpackage.
The hiring process:
First interviewwith Stefano, Customer Operations Manager - 45 minutes
Technical interviewwith Stefano and Julien, Country Manager Italy - 1 hour
Meetingthe teamat the office and chat with Fabio, CEO - 1 hour
Potential reference check
At Blank, we celebrate diversity as an opportunity for growth and corporate enrichment.
In our company, we promote personal uniqueness and individuality, and we do not discriminate based on disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status including pregnancy, age, ethnicity, origin, religion, political ideology, or other characteristics.
xysqume Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual.
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