Client Relationship Manager
Pubblicato il 30-08-2026 - NEST in Bardi
ppbClient ownership.
Strategic impact.
Trusted partnerships.br/ /bIf you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
/p pbSewell, New Jersey / Naples, Floridabr/ /b /p pbWho We Are /b /p pNEST is a pioneer in the Integrated Facilities Management (IFM) industry.
Since ****, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
/p pWe believe strong client relationships are built through accountability, communication, and teamwork.
/p pbWhat You'll Do /b /p pYou'll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
/p ul liBuild and maintain strong client relationships to retain and grow business /li liManage a dedicated portfolio of client accounts /li liLead client meetings and support Quarterly Business Reviews (QBRs) /li liHandle escalations and coordinate resolution with Operations and ISP partners /li liOversee work order activity, service performance, and SLAs /li liReview financial reporting, monitor margins, and address billing or proposal issues /li liCollaborate with Sales on growth opportunities and maintain CRM activity /li liMentor and support Client Relationship Specialists and Associates /li liEnsure KPIs, productivity goals,
and client expectations are consistently met /li /ul pbWho Thrives in This Role /b /p ul liRelationship-focused professionals comfortable working with corporate clients /li liStrong communicators who can address service, pricing, and performance questions /li liOrganized, strategic thinkers who manage multiple priorities effectively /li liTeam-oriented leaders who enjoy mentoring and collaboration /li /ul pbRequirements /b /p ul liHigh school diploma or GED /li li3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred) /li liStrong understanding of client service, financial metrics, and KPIs /li liComfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus) /li liAbility to travel up to 10% as needed /li liCompetitive starting salary at $60k based on experience /li liEligibility for Company Incentive Program /li liPTO package including Holiday, vacation, personal and sick time /li liMedical plans with employer contribution /li li401(k) with company match /li liEmployer-paid life insurance ($15,000) /li liEmployee Assistance Program (EAP) with insurance plan /li liOptional Dental, Vision, Pet Insurance,
Legal Identity Protection /li liCompany-sponsored engagement and philanthropic events /li /ul pbOur Values /b /p ul libInnovation: /b Driving results through technology and operational excellence /li libHelping: /b Supporting clients, communities, service providers, and employees /li libTogether: /b Building trusted partnerships through teamwork and respect /li /ul pbEqual Opportunity Employer /bbr/NEST is proud to be an Equal Opportunity and Equal Pay Employer.
/p h3Thought Provoking /h3 pCapable of making others think deeply on a subject /p h3Team Player /h3 pWorks well as a member of a group /p h3Innovative /h3 pConsistently introduces new ideas and demonstrates original thinking /p h3Enthusiastic /h3 pShows intense and eager enjoyment and interest /p h3Detail Oriented /h3 pCapable of carrying out a given task with all details necessary to get the task done well /p h3Dedicated /h3 pDevoted to a task or purpose with loyalty or integrity /p h3Peer Recognition /h3 pInspired to perform well by the praise of coworkers /p h3Goal Completion /h3 pInspired to perform well by the completion of tasks /p h3Financial /h3 pInspired to perform well by monetary reimbursement /p h3Ability to Make an Impact /h3 pInspired to perform well by the ability to contribute to the success of a project or the organization /p pEqual Opportunity Employerbr/This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
/p /p #J-*****-Ljbffr