30 ago - Lazio
Workster
Your Role
As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution.
You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.
Key Responsibilities Handle incoming customer inquiries via
phone, email, and chat Deliver high-quality customer support for: Deliveries Warranties Refunds Order-related questions Provide inbound sales support by promoting products and identifying opportunities to increase customer value Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems Proactively update customers on case progress and resolutions to maximize satisfaction Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs) Collaborate with internal teams to deliver a seamless customer experience Contribute to quarterly sales targets while maintaining outstanding service quality
Your Qualifications We're looking for someone who has: Native or fluent
Italian
(C1–C2 level) Good command of
English Excellent communication and interpersonal skills A customer-focused and solution-oriented mindset Strong problem-solving abilities and the capacity to perform under pressure Empathy, patience, and professionalism when handling customer concerns Strong attention to detail and excellent follow-up skills Confidence using multiple systems, tools, and CRM platforms Previous customer service experience (preferred) Previous sales experience (a plus, but not required) Ability to multitask in a fast-paced environment
What We Offer Location On-site position in
Lisbon or Porto, Portugal Permanent accommodation as part of your package, and flight cost reimbursement Benefits & Career Growth Paid training and structured onboarding Multicultural workplace with colleagues from 8 9+ nationalities Dynamic, youthful company culture with genuine career development opportunities International work environment supporting leading global brands in: Technology E-commerce Telecommunications Financial Services Dedicated support from
Workster
throughout the recruitment process
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