01 set - Milano
GWM Italia
About the Company
GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.
About the Role
Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.
Responsibilities
- Responsible for the construction of technical management/training/warranty and claim process and team building;
- Responsible for technical support and quality system and warranty system construction;
- Responsible for the formulation of KPI of technical quality team and service stations;
- Responsible for the implementation of technical quality business plan;
- Responsible for the formulation and implementation of training plans;
- Responsible for setting up the training classes;
- Responsible for KPI development of warranty team;
- Responsible for warranty business planning and warranty management of service stations and dealers;
- Undertake related tasks of the department;
Qualifications
- Fluent English and Italian.
- Experience in the OEM or distributor same position in European market mainstream vehicle brands.
Required Skills
- Customer-Centric Mindset & Empathy
- Leadership & Team Management
- Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Adaptability & Resilience
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