Technical Field Support Technician
Pubblicato il 01-09-2026 - AVASO Technology Solutions in Parma
Field IT Support Technician at AVASO Technology Experience : 2+ years Company Overview AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview We are seeking an experienced Field IT Support Technician to join our team in Location: The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages .
Work with the IT team to resolve and accelerate issues as needed. Perform routine system audits and ensure systems are up‑to‑date and secure. Provide end‑user training and technical documentation where necessary.
Collaborate with team members and manage support tickets for various internal stakeholders. 2+ years of experience in Desktop Support or similar roles. ~ Strong experience with Windows OS , Mac OS , and Linux environments.
~ Experience with Active Directory for user management, group policies, and security. ~ Proficient with remote desktop tools and troubleshooting techniques. ~ Experience with networking protocols (TCP/IP, DNS, DHCP). ~ Strong knowledge of MS Office Suite and other productivity software. ~ Expertise in hardware diagnostics, repair, and replacements. ~ Knowledge of system imaging and software deployment tools (e.Familiar with ITIL processes for incident, problem, and change management. ~ B2 Level in Italian and English (Mandatory).
Certification : CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) , or equivalent.
Experience with cloud‑based applications (e.Microsoft 365, Google Workspace). Knowledge of IT security best practices and protocols. Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning .
Competitive salary and benefits package. Work with cutting‑edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.
All employment decisions are based on qualifications, merit, and business need. #