Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7lh46u

For several international projects to be held in one of our clients, a multinational company based in

Rome

, we are looking for brilliant candidates with experience as

Service Manager (IT and Digital Transformation)

:

Qualifications:

- Degree in Engineering, Maths or Computer Science;

- Engineering or IT background;

- 3 years of experience;

Expertise:

- Good knowledge of cloud environment;

- Familiarity with SOAP, REST architectures;

- ITIL approach knowledge;

- Strong analysis skills.

Other Skills:

- Orientation to problem solving and proactivity;

- Fluent English.

Main role and activities:

- Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements;

- Definition and design of operational processes for the management and resolution of incidents, service requests and change requests;





- Service team's coordination, designated in the management of incident and issue;

- Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience;

- Service governance;

- Definition of reports based on technical and business needs.

Contract & Benefits:

- Permanent contract

- Individual English courses on online platform

- Training and specialization courses

- Private supplementary health insurance

- Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7lh46u