Remote Customer Representative
Pubblicato il 01-09-2026 - Novelis in Italia
As a global leader in innovative products and services and the world's largest recycler of aluminum, we partner with customers in the automotive, beverage can, aerospace and specialties industries to deliver solutions that improve the benefits of balanced lightweight aluminum.
We have a coordinated network of technically sophisticated rolling and recycling plants as well as foundries across 31 facilities in 9 countries throughout North America, South America, Europe, and Asia with 13,250 employees worldwide. The company is headquartered in Atlanta, USA.
Our customers include some of the largest and best-known brands in the world, including Coca-Cola, Ford, BMW, Jaguar Land Rover, Airbus, Boeing, Nespresso, Samsung, and others. Become part of our mission to create a sustainable world and start at our locations in Bresso as soon as possible:
Technical Service Representative
The Technical Customer Service (TCS) Leader plays a critical role in ensuring effective collaboration between customers' technical teams and the Novelis organization. Acting as the key technical interface,
the role supports the entire product lifecycle, from specification development and product design through industrialization, delivery excellence, continuous product improvement, and identification of new business opportunities.
As a TCS Leader, you will drive technical partnerships with customers while ensuring Novelis solutions consistently meet the highest standards of quality, performance, and reliability.
Lead the development, negotiation, and maintenance of customer technical specifications, ensuring alignment between customer requirements and Novelis capabilities.
Support the development, qualification, validation, and continuous improvement of products, including metal characteristics, coating systems, and surface properties.
Manage technical customer relationships and serve as the primary point of contact for product performance and quality-related topics.
Lead technical projects and prod