01 set - Italia
Siemens
We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.
The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low‑voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital‑ready solutions for power protection, control, and distribution.
During the apprenticeship, you will receive comprehensive training to develop your technical and customer‑facing skills, supported by a dedicated mentor.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge
- Providing first‑level technical support via hotline to customers on Low Voltage products (e.G. circuit breakers, protection devices, panels…)
- Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
- Supporting customers in troubleshooting and resolving technical issues
- Escalating complex cases to internal experts and ensuring proper follow‑up
- Managing customer requests, complaints, and service cases
- Supporting the creation of technical documentation, FAQs, and knowledge base articles
- Collaborating with sales, engineering, and service teams to ensure a high‑quality customer experience
- Monitoring ticket status and maintaining accurate case documentation in CRM tools
- Supporting after‑sales processes, including warranty claims and technical clarifications
- Contributing to the identification and implementation of AI‑driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services
Required entry qualifications
- You are under 30 years of age (Italian Apprenticeship requirements)
- You have acquired a Diploma, bachelor’s or master’s
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