01 set - Italia
Signify
About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals.
Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. More About The Role This internship is an exciting opportunity for you to support our Customer Service IIG team based in Milan.
It is designed to provide hands‐on experience in service coordination while contributing to improved efficiency, data quality, and cross‐functional collaboration across the service organization. Responsibilities
- Support the Customer Service team in daily operational and coordination activities, ensuring continuity and efficiency.
- Assist in the management, tracking, and documentation of service requests, contributing to high‐quality service delivery.
- Support service planning activities to improve prioritization and execution.
- Ensure accurate and timely data maintenance in SAP Service Cloud, contributing to reliable reporting and transparency.
- Actively collaborate with Contact Center, System Engineers, and Field Service teams, supporting smooth communication and alignment.
- Contribute to improving response times, data accuracy, and process consistency, with a strong focus on customer impact.
Qualifications
- Currently pursuing a technical diploma or university degree in engineering (mechanical, electronic, automation, or related fields). Business Administration or similar fields with interest in automation and IoT are also conside
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