01 set - Italia
Cross Border Talents
About the Role We are seeking enthusiastic, customer-focused individuals to join our Social Media Customer Care team starting in July & August. In this role, you will assist customers through social media and other digital communication channels, delivering outstanding support and ensuring a positive customer experience. Your Responsibilities
- Respond promptly to customer inquiries received through social media platforms and digital channels.
- Provide accurate information and resolve customer concerns efficiently.
- Handle complaints professionally and escalate more complex issues when appropriate.
- Communicate with empathy, professionalism, and a customer-first approach.
- Follow company policies and quality standards in every interaction.
- Achieve individual productivity and performance goals.
What We're Looking For
- Fluency in Italian, both written and spoken.
- English proficiency at an intermediate level (B1/B2).
- Typing speed of at least 20 words per minute.
- Excellent communication and problem-solving abilities.
- Strong customer service orientation and the ability to thrive in a fast-paced environment.
- Basic computer skills and familiarity with social media platforms. Employment
Details
- Initial 12-month contract with the possibility of renewal.
- Full-time position (40 hours per week), working 8-hour shifts on a rotating schedule.
- Flight ticket reimbursement in accordance with company policy.
- Comprehensive health insurance coverage.
- Complimentary Portuguese language classes. Salary & Benefits Without Company Accommodation * Monthly Base Salary: €1,366.17 * Performance Premio: Details provided during the recruitment process With Company Accommodation * Monthly Base Salary: €1,040.68
- Performance Bonus: Details provided during the recruitment process
Why Join Us?
- Work in a diverse and international environment.
- Receive comprehensive on-boarding and professional training.
- Access career growth and development opportunities.
- Benefit fr
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