01 set - Italia
Starhotels
Guest Service Agent Join Starhotels and become part of the Front Office team at our Complex hotels in Florence. As a Guest Service Agent you will be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure. Location Florence, Italy Metropolitan Area Responsibilities
- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Handling check‐in, check‐out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front‐of‐house equipment and property management systems.
Qualifications
- A unique personality and a true passion for hospitality.
- Experience in the role.
- Familiarity with Opera PMS for efficient operations.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team‐oriented tasks.
- Mastery of the local area, enhancing guest experiences. Languages Required * Italian – fluently * English – fluently * Additional languages are a plus.
Benefits
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Discounts with out partners. Career Growth
- Exceptional career advancement opportunities through our Performance Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization. At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of
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