Maitre | Castello di Casole, A Belmond Hotel, Tuscany
Pubblicato il 01-09-2026 - Belmond in Italia
Castello di Casole, a Belmond property is looking for season 2026 a Maitre. Responsible for overseeing the efficient running and profitability of the restaurant and room service outlets according to our standards and procedures. He or She has to preserve guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings. Responsibilities
- Oversee the daily operations of the restaurant and room service outlets, ensuring that every service moment aligns with Belmond's standards of excellence.
- Welcome guests with professionalism and authenticity, anticipating needs and tailoring experiences that feel personal and genuine.
- Guide, coach, and develop the service team, ensuring training, performance feedback, and a culture of collaboration and accountability.
- Maintain full knowledge of menus, wine lists, pairings, and culinary philosophy to confidently support both guests and colleagues.
- Collaborate closely with the Restaurant Manager and Culinary leadership to maintain operational flow, optimal table allocation, and a consistently elevated ambiance.
- Ensure full compliance with food safety, hygiene, and health regulations, while monitoring quality and consistency across all touchpoints.
- Contribute to financial performance through thoughtful resource allocation, upselling, cost awareness, and ongoing monitoring of business results.
- Handle guest enquiries, comments, and complaints with diplomacy, discretion, and a solutions-focused mindset.
Requirements
- Previous experience (3-4 years) in a senior service role within a luxury or high-end restaurant environment, ideally internationally.
- Fluent in Italian and English; proficiency in a third language (Spanish, French, or German) is preferred.
- Strong leadership abilities, with proven experience training, guiding, and motivating a team.
- Outstanding communication and interpersonal skills, with the emotional intelligence needed to navigate diverse guest and team interactions.
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