b Business Development and Customer Experience Specialist
Pubblicato il 01-09-2026 - Bd in Milano
Secondly this position has 20% of time attached to improving, delivering, and measuring the Customer experience indictors of the business. Ensuring that we have a smooth experience for the B2B customers from end to end. Also supporting the pharmaceutical base of customers in EMEA. **We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a **maker of possible**with us! **Responsibilities
- Business Development Specialist**
- Identify research and qualify new business opportunities; create and maintain a business plan to achieve the overall strategy and achieve the segment targets in Italy.
- Manage and grow specifically identified and segmented B2B customer based in Italy through proactive prospecting through a mixture of telesales, digital networking, events and face-to-face activity
- Manage B2B Accounts and support with Strategic Accounts in collaboration with B2B Business Development Manager including customer phone and mail interactions, customer facings and marketing activities.
- Maintain accurate records within the Salesforce CRM of all interactions, communication and potential opportunities
- Participate and contribute as a member of the European B2B team meetings (International travel will be required) **End to End customer management**
- Be the first point of contact to handle existing customer queries including documentation, contracts, prices, Field Safety Notices, handling directly or redirecting to sales manager, coordinating the input of corresponding support functions
- Proactively handle orders of top customers, keeping them informed
- Proactively handle customer complaints and issues, coordinating support functions (Customer Care Organization/ Quality Affairs/ Regulatory Affairs/ Supply)
- Support demand planning forecast
- Support backorder management
- Manage simple commercial contracts, price lists, maintain pricing agreements
- Keep track of supply agreement validity
- Screen and trigger creation of new customers,
provide input to relevant functions
- Maintain customer database, monitor consistency of customer name, categorization and classification across B2B reporting database, SFDC, S4 HANA, LOTS
- Monitor quality of key customer information in SFDC and ensure it is updated
- Support cash collection and support resolution of disputes, escalating significant issues
- Monitor customer experience
- Propose and implement customer experience improvement processes **About you**: - Commercial apprenticeship /Bachelor/ BA or equivalent experience in sales support or customer service functions.
- Excellent Italian and fluent in English (verbal and written)
- Competent Microsoft tools (Outlook, Excel, Word, PowerPoint)
- Excellent communication and networking skills **Personal skills**: - Customer Focus and Entrepreneurship
- Works independently and having prioritization skills
- Self-motivated and seeking for development in the area of commercial sales
- Strong interpersonal skills with the ability to influence and network with internal and external stakeholders
- Good analytical skills
- Team player Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. **Required Skills**:
Optional Skills **Primary Work Location**: ITA Milano - Via Enrico Cialdini **Additional Locations**:
**Work Shift**: