Customer Service
Pubblicato il 01-09-2026 - AVEVA Denmark in Italia
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Job Title: Customer Success Manager (Southern Europe)Location: Gallarate, Italy /Paris, France /Madrid, SpainEmployment Type: Full-time/Hybrid - Travel to customer sites is expected (~25% annually).The jobThe Customer Success Manager (CSM) is the main customer contact responsible for helping customers achieve faster value, stronger adoption, and better business outcomes from their AVEVA solutions.
The role manages a portfolio of accounts through success planning, regular engagement, and trusted stakeholder relationships, while working cross-functionally with internal teams and partners to maximize customer value and support growth.
The CSM also serves as the voice of the customer internally, helping drive continuous improvement across products and services. Key responsibilitiesAs part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software setThe Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customersOnboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and a