Engineer Field Services
Pubblicato il 01-09-2026 - Merck Life Science in Italia
Work Your Magic with us Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role
As a Field Service Engineer, you will be responsible for the maintenance and repair of the Biomonitoring equipment at the customer site. You act as the interface between customers and internal departments to develop business opportunities by promoting service activities, products, and solutions. You will install, repair, and maintain an extensive variety of products and equipment. You will identify, analyze, and repair product failures.
You will recommend which products or services would best fit customer's needs and provide trainings to customers.
You will perform service activities that align with all applied regulations (EHS) and advise customers on this topic. You will follow current company procedures and SOPs/guidelines. You will update timely the CRM (Service Max) and report regularly to the Management. You will order and replace parts as needed.
You will handle own spare parts in stock & car to enhance first time fix rate without impacting the non-moving parts' list. Besides that, you will also be involved with other duties aligning with the company strategy.
Who You Are * You are preferably located in the central part of Italy (Tuscany) * A completed vocational training or bachelor's degree in Technical Professions with preferred practical experience as Field Service Engineer * Good level of English and Italian to communicate in a professional manner * Good knowledge in digital literacy (Word/Excel/CRM) & experienced in project management * Willingnes