01 set - Italia
hosco_abroad
Job Title: Night Manager The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team. JOB OVERVIEW/RESPONSIBILITIES Front Desk & Guest Services * Greet guests and handle late-night check‐ins and early‐morning check‐outs * Respond to guest inquiries, complaints, and service requests during overnight hours * Provide professional assistance in emergency situations, including medical incidents and facility alarms Night Audit & Financial Reconciliation * Review daily transactions and reconcile guest accounts with accuracy * Post room charges, taxes,
and additional fees correctly to PMS * Verify all front desk transactions and ensure accurate system postings Reporting & Handover * Prepare daily audit and financial reports * Ensure a clear and accurate handover to the morning shift team Security & Property Monitoring * Monitor hotel security systems and conduct overnight safety checks * Maintain a safe and secure environment for guests and staff Operations Support * Support overall front desk operations during night shifts * Ensure smooth hotel operations throughout the overnight period Training and support will be provided to help you succeed in the role.
REQUIREMENTS:
Must Experience * Ability to work independently during overnight shifts * Experience working in a customer‐facing role during late-night or early-morning hours Education & Qualification * Valid working visa in Japan * Valid Driver's License (Japanese, international, or foreign driver's license with an official Japanese Translation) Skills * Strong attention to detail and accuracy in financial and operational tasks * Ability to manage time efficiently and prioritize tasks during overnight hours * Basic computer skills and confidence usi
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