Service Projects Coordination

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7lk7d1

Job Introduction **We’re looking for a**Service Projects Coordination**, to reinforce the team in our Italy office!** **We look forward to meeting you!** Main Responsibilities
We are looking for a User Community Manager to lead user engagement and service integration activities within the DestinE Platform, with a strong emphasis on onboarding processes and Service Desk operations. **Key Responsibilities** Service Desk Supervision: Supervise the activities of the Service Desk Coordinator to ensure alignment with platform objectives. Service Onboarding & Integration: Supervise the onboarding of new service providers with a focus on ensuring services meet platform requirements for interoperability, maturity, and architectural alignment. Provide technical guidance, promote data integration, and encourage service chaining to enhance platform value. User Engagement & Community Building: Actively engage with the user community, staying informed on emerging technologies and best practices. **Technical Skills**
- In-depth knowledge of the DestinE operational context, including platform governance, service integration, and platform components
- 5+ years experience in Data Access and Management Services: Solid understanding of data services, particularly DestinE data offerings, to support consistent integration and value-added use by providers.
- Proven experience in Coordinating Multi-Partner Technical Consortia, coordinating technical teams
- Proven experience in Service Onboarding and Evaluation, with expertise in onboarding external service providers, including technical integration, compliance checks, and alignment with platform standards.
- Experience in overseeing Service Desk operations, ensuring efficient workflows, and monitoring support quality using PIs/KPIs.




- Strong technical understanding of the DestinE runtime platform, including the operational steps necessary for successful integration during Service Onboarding. **Soft Skills**
- Proven experience in leadership and team management, with proven ability to lead, mentor, and coordinate cross-functional technical teams with a focus on innovation, continuous improvement, and effective service delivery
- Proven experience in stakeholder engagement, showing excellent communication skills, including the ability to engage with a wide range of stakeholders, from service providers to institutional partners. Strong negotiation ability is an asset.
- Cross-functional Coordination mindset: showing strong coordination skills to ensure consistent service integration across internal units and external contracts, stimulating growth and promoting innovation
- Analytical & Data-Driven Approach: Ability to interpret platform indicators, user feedback, and operational metrics to inform strategy and optimize performance.
- Availability and flexibility to travel on short notice as needed to support project coordination, service integration activities, or urgent operational needs. **Certifications / Qualifications**
- Master’s degree in Computer Science, Engineering, or a related technical field.
- ITIL Certification (Foundation or higher) is an asset - desirable for managing support workflows and service lifecycle. About The Company




Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe. **Women in Aerospace**
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.
- For more information_ : Women in Aerospace Europe / Supporting women in STEM **We are diverse and inclusive organisation** At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant. In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
- If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team_ **Important** Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
- Please contact the recruitment team if needed_ **Data Protection**:
For more information on how the personal data is processed, please see the link Data Protection policy here. Package Description
**_ Joining Serco Italy’s amazin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7lk7d1