**#VisitNestlé #NestléneedsYOUth #Innovation #YEP** **Position Snapshot**
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in Engineering, Economics
- Full-time internship (6 months)
- Start Date: June 2025
- Fluent in English and Italian
- Strong analytical skills and passionate about process improvement **Position Summary** **A Day in the Life of After Sales Process Improvement Intern**
- Support in developing changes and/or enhancements to the current procedures within Supply Chain functions, collaborating on projects for lean process reengineering with Customer Relationship Center (CRC) involvement.
- Ensure consistent, high service levels by monitoring repair performance and taking required action on cases
- Collaborate in the optimization of Operational KPIs
- Review and analyze existing processes within the After Sales team, identifying opportunities for continuous improvement

- Collaborate with the team to develop and implement strategies aimed at optimizing operational efficiency and enhancing the customer experience
- Support the definition and setting of KPIs for monitoring post-sale process performance
- Assist in the preparation of reports and presentations related to the results of improvement activities
- Support After Sales activities with a proactive approach, working closely with the team **What Will Make You Successful**
- Curiosity and interest in processes in a complex and dynamic After Sales Services
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Attention to detail
- Adaptability to change
- Knowledge of Microsoft Office: Excel, PowerPoint
- Nice to have: Power BI
- Fluent in English and Italian

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