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Quality Manager At Olympus, we are committed every day to making people's lives healthier, safer, and more fulfilling. As a global medical technology company, we collaborate with healthcare professionals to deliver innovative solutions and services focused on the early detection, diagnosis, and minimally invasive treatment of diseases. Our goal is to help raise the standard of care and make a meaningful difference in improving patient outcomes.
The Quality
Manager, South, is responsible for the performance of the Quality Management Systems in Italy, ensuring that Sales and Service operations meet global KPIs as well as regional and local quality metrics.
Within
Italy, it ensures effective communication with Business Units & Functions on quality and regulatory matters, fosters strong collaboration among the QARA functions operating in the cluster, and manages the interfaces with the certification owners governing the cluster's QMS structures.
Primary Duties And Responsibilities Quality Governance &
• Compliance: ensure compliance with ISO 9001, ISO 13485, and other national and international regulations. Training &
• Competence Deliver or coordinate mandatory quality training
• KPI &
• Reporting Track and report site quality metrics, including complaints, CAPA, nonconformances, inspection findings, FCAs etc. Cross-functional Support Collaborate with business functions (Operations, Regulatory, Commercial) to ensure smooth operational execution and risk mitigation.
Business Areas Field Service Oversight
Ensure field service procedures follow QMS and risk management. Distribution & Storage Monitor storage, shipment, cold-chain (if applicable), and product integrity.
Customer Feedback Integration
Ensure complaints, returns,
and feedback from field service/sales are captured in QMS.
Regulatory Compliance
Oversee labeling, documentation, and local regulatory requirements for shipped devices. KPI Monitoring (Commercial) Track delivery quality, field service incident rate, and customer satisfaction metrics. Adapt approach and demeanor in real time to match the shifting demands of different situations. Making good and timely decisions that keep the organization moving forward.
Cultivates Innovation: Creating new and better ways for the organization to be successful. The position is offered under the Italian National Collective Bargaining Agreement for the Commerce sector (CCNL Commercio), with a Gross Annual Salary (RAL) ranging from €40,000 to €50,000, paid over 14 monthly and consisting of both a fixed and a variable component. The final compensation package will be determined based on the candidate's professional experience, acquired skills, and demonstrated level of autonomy, ensuring alignment with the role and the company's internal equity principles.
Model and champion Our Core Values I tuoi vantaggi Employee Benefits Career Growth Opportunities: Mentoring programs, personalized career plans, and regular performance reviews to support professional development. A paid day off on your birthday to celebrate your special day.
Hybrid Working: Flexible work arrangements combining office-based and remote working. Access to training courses, workshops, e-learning platforms, and industry events.
Corporate Volunteering: Opportunities to contribute to social and environmental causes through company-sponsored volunteering activities.
Psychological Support: Confidential professional support to promote emotional well-being and work-life balance.
02 set - Ascoli Piceno
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02 set - Palermo
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02 set - Montalto Uffugo
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02 set - Reggio Calabria
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