01 set - Roma
Hemmersbach
Role: Committed to develop your career in IT within large corporations?
Keen on customer support?
Willing to work within an international working environment? Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.
What about your responsibilities?
Independently resolve on-site incidents and service requestsProvide VIP user supportDeliver end-to-end Digital Bar / Walk-in centre supportPerform meeting room & AV support (Teams, Zoom, other vendor equipment's)Act as hands-and-eyes support for server / network teamsManage printer and MFP supportSupport PC refresh activitiesManage ticketing systemEnsure compliance with service level agreements (SLAs)Local stock managementLocation: San Giorgio Monferrato (Alessandria - fully onsite) - Occasional support on other sites nearbyContract: 1-year fixed-term (possibility to convert into permanent)Please send your CV in English and we will be glad to share some more insights with you
Requirements:
2-5 years of experience in IT support or a similar roleExperience in OS,
Apps and H/W installation and troubleshooting depending on project productsStrong knowledge of Windows 10/11, Office 365, and common enterprise applicationsLAN/WAN and server room equipment's fundamentals knowledgeFamiliar with ticketing systemFluent in English and fluent ItalianGood organizational skillsCommunicative and customer-orientedBenefits: Buddy programInternal career development programInternational job opportunitiesOnboarding programTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher)Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is T
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