Gaming Experience Manager
Pubblicato il 01-09-2026 - Sisal in Milano
About us: Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. What you’ll do: - As Experience Manager, you will join the Online Gaming Team, within the Platform and Demand Management area, reporting directly to the Online Gaming Platform & Demand Senior Manager.- You will play a key role in shaping the strategy, evolution, and user journey experience of our digital gaming platforms, leading initiatives that enhance engagement, competitiveness, and business value.- Your main responsibilities will include: - Ideate, define, and prioritize new platform features and functionalities, ensuring alignment between user experience goals and business strategy.- Lead the benchmarking and competitor analysis process to identify trends, best practices, and innovation opportunities in the gaming industry.- Conduct in-depth user journey analyses to identify pain points, areas for improvement, and opportunities for differentiation.- Coordinate cross-functional teams in the definition and execution of product evolutions and platform projects.- Prepare and validate project documentation, oversee development and implementation, and ensure alignment with quality, timing, and business KPIs.- Manage the prioritization process for backlog and initiatives, balancing technological feasibility, business impact,
and user experience.- Supervise and support governance and change management processes related to platform evolution and operational workflows.- Collaborate with stakeholders across business, product, and technology areas to ensure a seamless end-to-end experience.- Oversee analytics, performance, and reporting activities to measure experience outcomes, identify improvement levers, and guide decision-making.- Promote a culture of continuous improvement and innovation, contributing to the long-term vision of the gaming platform ecosystem. What you’ll bring: - Proven experience in digital platform management and end-to-end product delivery, with a strong focus on user experience, product evolution, and cross-functional coordination.- Experienced in leading complex initiatives within the gaming, digital entertainment, or consumer digital sectors, driving continuous improvement and platform evolution.- A degree in Management, Engineering, Innovation, Digital Technologies, or a related field.- Previous experience in coordinating cross-functional and technical teams, leading projects across web and mobile channels, and driving platform innovation.- Excellent knowledge of digital ecosystems, customer journey mapping, analytics tools, and product development methodologies.- Ability to analyze complex business needs, translate them into actionable requirements,
and prioritize initiatives based on user experience and business impact.- Strong leadership and coordination skills, with a proven ability to align diverse teams and stakeholders towards common goals.- Strong analytical and strategic mindset, capable of interpreting data, KPIs, and market insights to guide decisions.- Strong communication, negotiation, and stakeholder management skills.- Fluency in English and Italian is required, with strong written and verbal communication skills.- Passionate about digital innovation and gaming, combining curiosity, creativity, and structure to design meaningful, high-impact experiences. Why choose us: - Permanent contract with Hybrid Work;- Meal Allowance;- Supplemental Health Insurance;- The option to join our company share saving scheme. Choose us also for: - An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;- Well-Being Support: online meditation courses, medical online service and counselling with the help of certified psychologists and coaches;- Learning and Development: access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for your professional growth;- Parental Leave Packages: additional support for you, children and financial aid for mothers.- Volunteering during your working hours. Much more about us: - Have a look at our amazing blog Inside: hear directly from our employees at the following link: - Inside ().- Reviews and comments from our- Glassdoor and- Indeed pages. Put yours! Equal Opportunity Location: Milano-Roma